Privacy Policy
This Privacy Policy explains how Strothers Furniture collects, uses, stores, and protects the personal information of visitors and customers who visit our website or make a purchase. We are committed to safeguarding your privacy and complying with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) where applicable.
1. Scope
This policy applies to all personal information provided by users when visiting our website, purchasing products, communicating with our customer service, or interacting with our online content. All information collected is used only for lawful and transparent purposes, strictly related to the management of the services offered on this site.
2. Information We Collect
We may collect the following types of personal information:
- Contact information: name, email address, phone number, mailing address
- Order information: shipping address, billing address, payment details
- Account information: username, password (if you create an account)
- Communication data: messages, emails, phone calls with our customer service
- Technical information: IP address, browser type, device information, pages visited, and cookies
3. How We Collect Information
We collect information through the following methods:
- When you place an order on our website
- When you create an account
- When you contact us via email, phone, or our contact form
- Through cookies and similar tracking technologies used on our website
- When you subscribe to our newsletter or marketing communications
4. How We Use Your Information
The personal information we collect is used solely for the following purposes:
- Processing and fulfilling your orders, including payment, shipping, and delivery
- Providing customer service and responding to your inquiries
- Sending order confirmations, shipping updates, and receipts
- Improving our website, products, and services
- Sending promotional communications, only with your explicit consent
- Preventing fraud and ensuring the security of transactions
- Complying with legal obligations
5. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. Your information may be shared only with:
- Service providers who assist us in operating our business (such as payment processors, shipping carriers, and email service providers), and who are bound by confidentiality agreements
- Legal authorities, if required by law, court order, or governmental regulation
- Business successors, in the event of a merger, acquisition, or sale of all or part of our business
6. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience and analyze website traffic. Cookies are small files stored on your device that help us identify your browser and remember certain information.
Types of cookies we use:
- Essential cookies: Required for the website to function properly (e.g., shopping cart, checkout)
- Analytics cookies: Help us understand how visitors interact with our website
- Marketing cookies: Used to deliver relevant advertisements (only with your consent)
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
7. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, loss, alteration, or disclosure. All payment transactions are encrypted using SSL (Secure Sockets Layer) technology. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order and transaction records are retained for a minimum of 5 years for tax and accounting purposes. When your data is no longer needed, it will be securely deleted or anonymized.
9. Your Rights
Depending on your state of residence, you may have the following rights regarding your personal information:
- Right to Know: Request information about the personal data we collect and how we use it
- Right to Delete: Request deletion of your personal information
- Right to Opt-Out: Opt out of the sale or sharing of your personal information (note: we do not sell personal information)
- Right to Correct: Request correction of inaccurate personal information
- Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights
California Residents: Under the CCPA, you have additional rights including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell your personal information.
To exercise any of these rights, please contact us using the information below.
10. Children's Privacy
Our website is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete it promptly.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.
13. Contact Information
Store Name: Strothers Furniture
Address: 2697 US-71, Mena, AR 71953, United States
Phone: +1 (479) 216-2982
Email: info@strothersfurniture.com
Business Hours:
Monday - Friday, 10:00AM – 5:00 PM;
Saturday, 10:00 AM – 3:00 PM;
Sunday,Closed
Time zone：(GMT-05:00) Eastern Standard Time
Response Time: We respond within 24 hours.